A few days before my youngest son left for the United States Marine Corps, our family wanted to spend some time together with him. We decided on a great meal at a five-star restaurant in hopes of creating a fond memory he could lean back on during the tough times at boot camp.
We chose a well-known restaurant housed in an early 1900’s building that served as a police precinct in its former life, and is appropriately named “The Precinct”. The famous steaks and other specialties they serve draw celebrities, visitors, and locals alike looking for a special place to celebrate a special occasion.
Dressed up, seated at our table, and enjoying our meal two things became apparent to my son. The first was the quality of the food, (including the largest King Crab legs he’d ever seen). The second, unfortunately, was the rude behavior of a young couple at the table nearby having an argument just loud enough to be impossible to ignore. Though our soon-to-be Marine quietly asked me more than once if he could walk over and “restore the peace”, I was noticing something else as we neared the end of our main course. A five-star experience was in the making.
Our waiter also noticed the impolite behavior at the table near us and the effect it was having on our family celebration. Thinking quickly on his feet he said “Now that you’ve finished your meal, Mr. Ruby who owns this restaurant always wants to ensure our Military men and women receive our best treatment. May I give you a private tour of our establishment that many of our guests don’t usually get to see”? Recognizing the rescue of our special evening at hand, I gratefully agreed and our family was treated to a wonderful tour that included a detailed description of a fantastic historical landmark. This was followed by an outstanding complimentary dessert to thank our son for his service, in a beautiful and even more private area of the restaurant. A five-star experience had been delivered and our family received the memorable evening we were hoping for when I made the reservation.
Now, a year later, this experience reminds me that clients choose REMEDI not only because of our reputation for superior solutions and the expertise of our technical consultants. Clients also entrust our organization daily because we recognize the importance of their B2B Integration initiatives and we understand their goals and concerns. This understanding pushes all of us to think on our feet and work hard to deliver a five-star experience. Especially our consultants who have gone the extra mile for clients over the last 20 years. We are extremely proud of the “REMEDI Nation” - Integration Consultants who share our values demonstrated thru excellent service to client companies just like yours.
In our integration services niche’ where competitors routinely change the name of their business, the focus of their direction, or the partners within their firm, REMEDI remains intentionally focused on serving the EDI, B2B Integration, and Managed File Transfer community of America’s best known brands as well as tomorrow’s up and coming household names.
If your next integration project, large or small, could benefit from a five-star experience built on REMEDI core values like Honesty, Work Ethic, Teamwork and more, then give us a call. We’ll gladly share how our technical capability, company stability, and creative flexibility can make all the difference.
** A note from the editor: REMEDI would like to thank LCpl Caleb Hughes USMC and all men and women of the Armed Services for their service to our country!
